As soon as an order is placed via our site it will be immediately taken care of and processed by us, each step will be communicated via email with a code to be able to monitor the shipment. The jewel is usually prepared and shipped within 1-2 working days. (It depends on the time the order is placed). If you have doubts or questions contact us
Spedizioni Gratuite per tutti i nostri clienti per un importo fino ai 1999.99 euro! Offriamo 2 tipi di spedizioni la prima è una spedizione tracciabile e assicurata con corrieri (Fedex,Ups), la seconda opzione è una spedizione con portavalori (Ferrari) tracciabile concordata con il cliente per importi superiori ai 2000euro.
1- Pursuant to the articles. 52 et seq. of the Consumer Code, the Customer who qualifies as a "consumer" pursuant to the Consumer Code has the right to withdraw from the Contract at his discretion, without any penalty and without specifying the reason, within the deadline of 14 (fourteen) days starting from the day of delivery of the product.
The consumer customer may exercise this right by informing the seller, before the withdrawal period expires, communicating it to the seller by email:
2-It should be noted that since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the withdrawal period falls on the customer, it is in the customer's interest to make use of durable support when communicating his withdrawal to the Seller.
3- In case of exercising the right of withdrawal, the product must be returned to the GEM VALUE headquarters at Golconda jewelery Via San Giovanni sul muro 3, Milano 20121;
for this purpose the product must be returned in its original condition complete with all its features parts, accessories, documentation and the relevant packaging, which must be kept, as far as possible, intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free from signs of wear or dirt. Furthermore, the withdrawal applies to product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the product.
4- Shipping costs for the return of the product will be the sole responsibility of the Customer by choosing any type of carrier and the product will be under his responsibility until it is returned to GEM VALUE.
5- Within 14 (fourteen) days following delivery of the product, GEM VALUE will refund the price to the Customer, indicated above in the form in which the purchase was made if the conditions for reimbursement exist.
6- In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund. The Seller will notify the user within 5 (working) days of receiving the Product, rejecting the withdrawal request. The Product will remain with the Seller at your disposal for collection, which must take place at his expense and under his responsibility.
For any other need contact us
All our payment methods are Safe and Reliable. We accept various debit and credit cards, payments with PayPal with methods 3D Secure Orders placed by bank transfer will be shipped solo after the funds will be transferred to our bank account.
We have been professionals in the industry for more than 30 years gemmologist IGI and HRDThe uniqueness of each jewel is guaranteed by a certificate that protects it authenticity e l’altissima quality of the materials and precious gems that compose it. In some cases or upon request it is accompanied by an external gemological certificate international.(obviously the jewel is supplied with its case)